Suman M.

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December 2, 2019 at 5:21 am in reply to: wp-admin never works when I activate HMWP #28488

Suman M.
Post count: 12480

This reply has been marked as private.

December 2, 2019 at 5:15 am in reply to: Search is not working #28487

Suman M.
Post count: 12480

Hi, I searched for “laptop 70000” and got the correct results – https://www.screencast.com/t/VLfCS1aU
I get the results in both the cases – when logged in or logged out
Can you please try using different browser or Incognito mode of Chrome? Let us know.

December 2, 2019 at 5:07 am in reply to: Express Cache – dynamic hooks not working, php error #28486

Suman M.
Post count: 12480

Hi, it doesn’t support PrestaShop 1.7.6.1. Please kindly apply for the refund. Thanks!

December 2, 2019 at 4:44 am in reply to: Login query and Admin key showing #28483

Suman M.
Post count: 12480

Crawlers won’t index the login query.

December 2, 2019 at 4:40 am in reply to: website is detectible on wapalyszer and builtwith.com #28482

Suman M.
Post count: 12480

This reply has been marked as private.

December 2, 2019 at 4:27 am in reply to: license release #28481

Suman M.
Post count: 12480

Hi, can you please check if you are still having the issue? If so then please let us know your site’s wp-admin login details as private reply so that we can look further into it. Thanks!

December 1, 2019 at 9:12 am in reply to: Login query and Admin key showing #28476

Suman M.
Post count: 12480

This reply has been marked as private.

December 1, 2019 at 9:00 am in reply to: missing icons and other resources on-page #28475

Suman M.
Post count: 12480

Hi, we understand your concern. But the issue with images not being displayed could be due to some conflict with some other plugins. Can we setup HMWP plugin in your site? If it still does not work then we’ll make a refund.
Also let us know your HMWP purchase code. Thanks!

December 1, 2019 at 8:56 am in reply to: license release #28473

Suman M.
Post count: 12480

Hi, I’ve already escalated this ticket to the concerned department, but it might take couple of days as it’s weekend. I’ll get back to you on this. Thanks for your understanding!

December 1, 2019 at 8:53 am in reply to: HideMyWP Blocking APIs Suddenly #28472

Suman M.
Post count: 12480

Hi, thanks for contacting us. Good to know that you were able to fix the API Getting blocked issue.

FullStory being detected as a Hack attempt
>> Can you please explain this in detail? Thanks!

December 1, 2019 at 8:50 am in reply to: support #28470

Suman M.
Post count: 12480

Hi, we have created a separate ticket for you. Currently, we provide support via the support forum. Please let us know your issue details here. Thanks!

December 1, 2019 at 8:45 am in reply to: unknow directory is added which is showing 404 error #28467

Suman M.
Post count: 12480

Hi, can you please check now? I do not see any 404 errors there – https://www.screencast.com/t/yqabxNcgz8t

November 29, 2019 at 4:31 am in reply to: missing icons and other resources on-page #28454

Suman M.
Post count: 12480

Hi, I checked your site and see that HMWP is disabled. Can we activate it there? Or else can you please activate it and apply the settings, and let us know, so that we can look into wpthemedetector.com detection issue. Thanks!

November 29, 2019 at 4:26 am in reply to: Login query and Admin key showing #28453

Suman M.
Post count: 12480

I’m marking it as resolved now. If any issue then you may reopen it. Thanks!

November 29, 2019 at 4:24 am in reply to: broken links #28452

Suman M.
Post count: 12480

Hi, is it the issue in frontend or backend? Can you please generate debug report from HMWP start tab and post it here as private reply? Thanks!
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