Forum Replies Created

Viewing 15 posts - 991 through 1,005 (of 9,718 total)
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  • November 29, 2019 at 4:23 am in reply to: license release #28451
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Can you please let us know the following?
    – message you get when you enter purchase code in new website
    – your HMWP purchase code
    – your Envato username
    – old website url
    – new website url

    November 28, 2019 at 5:47 am in reply to: Cannot modify header information – headers already sent… #28439
    Suman M.
    Post count: 12480

    I don’t see the error message in the site. It’s being logged in debug file only? I’ve assigned this ticket to our dev team so that they can look further into it. Thanks!

    November 28, 2019 at 5:24 am in reply to: Login query and Admin key showing #28438
    Suman M.
    Post count: 12480

    Hi, it might be that the secret login leys got leaked? Please try changing the secret keys and see if it happens again. Thanks!

    November 28, 2019 at 5:02 am in reply to: wp-admin never works when I activate HMWP #28437
    Suman M.
    Post count: 12480

    I’ve configured HMWP plugin in your site and default WP paths are being renamed/hidden now. Please check the site’s page source. But the option “hide wp-admin” could not be activated in your site. If this option is enabled then it’s causing some conflict and won’t be able to access backend. Please check the site and let us know.

    November 27, 2019 at 6:27 am in reply to: Can not Save Setting #28427
    Suman M.
    Post count: 12480

    If you add new theme or plugin, then you’ll need to update HMWP rules in htaccess file manually (as it is WP multisite).
    Go to Hiding tab, click on “manual configuration” button, copy HMWP rules and add it in htaccess file replacing the previous HMWP rules there.

    November 27, 2019 at 6:21 am in reply to: website is detectible on wapalyszer and builtwith.com #28426
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 27, 2019 at 5:51 am in reply to: My account page not working after update #28425
    Suman M.
    Post count: 12480

    Hi, I tried accessing https://www.3dlabs.io/my-account and I could access it without any issue – https://www.screencast.com/t/N4Bp65oq
    (also I could see that HMWP is enabled there). Can you please check?

    November 27, 2019 at 5:46 am in reply to: Login query and Admin key showing #28424
    Suman M.
    Post count: 12480

    Thanks! I’ve assigned this ticket to our dev. team so that they can look further into it. I’ll get back to you on this.

    November 26, 2019 at 10:25 pm in reply to: wp-admin never works when I activate HMWP #28421
    Suman M.
    Post count: 12480

    Alright! So is there any issue I need to check on right now? Let me know.

    November 26, 2019 at 6:30 am in reply to: Correct settings for wp rocket and cdn #28414
    Suman M.
    Post count: 12480

    Hi, please enter your CDN URL in “CDN Path” field in HMWP settings. It’s recommended to enable “combine css files” and “combine js files” options, and disable “Optimize CSS delivery” and “Load JavaScript deferred” options for much compatibility with HMWP. Please check and let us know.

    November 26, 2019 at 4:59 am in reply to: Login query and Admin key showing #28413
    Suman M.
    Post count: 12480

    Do you have revolution slider plugin installed in your site? Can you please generate debug report from HMWP start tab and post it here as private reply? Thanks!

    November 25, 2019 at 5:22 am in reply to: installation problem and 500 internal server error #28407
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 25, 2019 at 4:40 am in reply to: Login query and Admin key showing #28406
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 25, 2019 at 4:32 am in reply to: website is detectible on wapalyszer and builtwith.com #28405
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    November 25, 2019 at 4:07 am in reply to: REQUEST.fbclid GET.fbclid #28404
    Suman M.
    Post count: 12480

    Hi, thanks for reaching out to us. HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

    Regarding the various tags like xss, csrf, id, sqli, lfi, etc. it depends upon the type of requests.

    Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

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Viewing 15 posts - 991 through 1,005 (of 9,718 total)
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