Suman M.

[Suman M.]

Hi Trapti, we checked it but unfortunately, HMWP is not working in your site. Please apply for the refund via your Envato Panel and let us know your Envato username. Thanks!

[Suman M.]

I checked it and it’s not working! I’ve assigned this issue to our dev team so that they can look into it further. I’ll get back to you on this. Thanks!

[Suman M.]

This reply has been marked as private.

[Suman M.]

Hi, as it’s WP Multisite, you’ll need to manually add HMWP rules in your site’s .htaccess file. Please check this tutorial – https://support.wpwave.com/videos/multisite-setup
If it’s still the issue then please let us know your site’s wp-admin login details as private reply so that we can look into it further.

[Suman M.]

Hi, it’s aim is to hide wordpress. but having said that it might not be just plug and play. It’s a complex task to hide wordpress from a wordpress site, and depending upon the theme and plugins been activated in site, some settings needs to be enabled/disabled. In your case also, as mentioned above, there are some occurrences of wp-admin path name and hence wp-admin path name needs to be renamed. Also there was comment added by cache plugin.

Regarding the cart issue, it could have been conflict with other plugin there, and disabling/tweaking some settings in HMWP would have resolved that too. We can do it for you, let us know. Thanks!

• This reply was modified 5 years, 8 months ago by Suman M..
• This reply was modified 5 years, 8 months ago by Suman M..

[Suman M.]

Hi, HMWP is compatible with woocommerce plugin. It’s only that the replacement of css class names is not recommended as it might break the site.
You can add the replacements (one css class name at a time) in ‘Replace in HTML’ option. If this replacement breaks your site in any ways then the above mentioned steps is the only solution, because we cannot be overwriting the woocommerce core files.

Please check this FAQ – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/faqs/20827

[Suman M.]

Hi, sorry for getting back late to you on this as it’s weekend. We’ve created a separate ticket for you. If you are still having this issue then please let us know your site’s wp-admin login details and HMWP purchase code (as private reply) so that we can look into it further. Thanks!

[Suman M.]

Hi, good to know that it’s resolved. Let us know if any further issues. Thanks!

[Suman M.]

Hi, please empty out ‘Page Base’ and ‘Paginate Base’ fields in HMWP Permalinks & URLs tab and then click on Save Settings button. Let us know!

[Suman M.]

Hi, thanks for contacting us. I’ll help you solve the issue in your site. I tried to access your site but getting database connection error – https://www.screencast.com/t/pPmEveVfNa4Z
Can you please check? Also, is the login details given above, the correct one? Let me know. Thanks!

[Suman M.]

Hi, thanks for contacting us. Can you please let us know your website url where we can check it?
Also generate debug report from HMWP start tab and post it here as private reply. Thanks!

[Suman M.]

Hi, it’s actually not recommended to replace CSS class names and script variables as they might be associated with various styling and functionalities. But if you must rename them then there is a way which need a bit of coding skill.

For example: If you want to replace css class name “wp-navbar” to something like “xyz-navbar”, then you’ll need to add following replacement in “replace in html”:

wp-navbar ==> xyz-navbar

Then copy the css code from for wp-navbar from respective css file, replace occurrences of “wp-navbar” with “xyz-navbar”, and add it in “Internal CSS” option in HMWP Source Code tab.

[Suman M.]

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[Suman M.]

Yes, the support first looks into the issue and if it can’t be resolved then it’s escalated to dev team. Please allow us couple of days, and if the issue cannot be resolved then we’ll make the refund. Thanks for your understanding!

[Suman M.]

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