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Viewing 15 posts - 1,351 through 1,365 (of 9,718 total)
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  • September 5, 2019 at 4:47 pm in reply to: Nginx Configuration Issues #27426
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 5, 2019 at 7:20 am in reply to: Nginx Configuration Issues #27422
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 4, 2019 at 5:24 pm in reply to: Nginx Configuration Issues #27418
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 4, 2019 at 10:04 am in reply to: Nginx Configuration Issues #27415
    Suman M.
    Post count: 12480

    Yes, we can test in the Staging site first. But we won’t be talking to your hosting provider. We’ll let you know what needs to be done and then you’ll need to reach out to them.

    September 4, 2019 at 10:02 am in reply to: Site crash after install AND impossible to restaure #27414
    Suman M.
    Post count: 12480

    You can use other security plugin (like All in One WP Security or Wordfence) along with HMWP for better security.
    Yes, you can change the login query, and note it down somewhere.

    September 4, 2019 at 4:39 am in reply to: Nginx Configuration Issues #27411
    Suman M.
    Post count: 12480

    Hi, yes we can help you with it. But as it’s Nginx server, we’ll need access to Nginx Config file to add/update HMWP rules. Also, we’ll need your site’s wp-admin login details. Let us know. Thanks!

    September 4, 2019 at 4:36 am in reply to: Site crash after install AND impossible to restaure #27409
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 3, 2019 at 4:32 am in reply to: site crash when active the plugin #27404
    Suman M.
    Post count: 12480

    Hi, I watched your video but I was not sure what exactly is the issue there! Auto Configuration option is to hide the comments/text added by some popular plugins (like yoast seo plugin). And also this feature is still in experimental mode.

    September 3, 2019 at 4:25 am in reply to: site is broken after enabling hide my wp #27403
    Suman M.
    Post count: 12480

    Won’t it be difficult to ask them each time you want to update Nginx config file? Please do these:

    – apply “medium privacy more compatibility” settings scheme from HMWP Start tab
    – click on “nginx configuration” button and copy the rules, and send it to your hosting provider. Ask them to add it in your site’s nginx config file (within server{} block) and restart Nginx.
    – check your site
    – let us know

    September 3, 2019 at 2:51 am in reply to: Site crash after install AND impossible to restaure #27402
    Suman M.
    Post count: 12480

    Hi, I tried to access your site bouquinerie-institut.com but it’s not working (blank). If the site breaks after activating HMWP plugin, then the issue is usually related to htaccess file (if Apache server).
    Please let us know your site’s wp-admin login details (as private reply) so that we can look into the issue.

    September 1, 2019 at 3:48 am in reply to: How do i contact the support team of the plugin. ? #27394
    Suman M.
    Post count: 12480

    Hi ytremblay, you can create a separate ticket in this forum with the issues you are facing. Thanks!

    August 31, 2019 at 4:43 pm in reply to: site crash when active the plugin #27392
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    August 31, 2019 at 4:27 pm in reply to: site is broken after enabling hide my wp #27391
    Suman M.
    Post count: 12480

    I couldn’t login to server using above credentials. Do you mean your hosting provider doesn’t provide access to Nginx config file? So, did they add HMWP rules in Nginx config file after your request? In that case can you please ask them to send your site’s Nginx config file content so that I can check HMWP rules being added there. Thanks!

    August 30, 2019 at 4:27 am in reply to: lost password not working for any users, works for administrator when logged out #27383
    Suman M.
    Post count: 12480

    Hi, can you please let us know your site’s wp-admin login details as private reply so that we can check the issue further? Thanks!

    August 30, 2019 at 4:26 am in reply to: Hiding URL in Replace URL setting #27382
    Suman M.
    Post count: 12480

    Hi, if you set the url to return 404 (not found), that means the particular CSS is not available and as a result site is broken. Please replace the URL only to hide default wordpress path/name in it. If you need to remove comments in the CSS/JS files then you’ll need to use minification plugin like Autoptimize.

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Viewing 15 posts - 1,351 through 1,365 (of 9,718 total)
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