Forum Replies Created

Viewing 15 posts - 436 through 450 (of 9,718 total)
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  • April 20, 2020 at 2:42 am in reply to: [Error] Redirection error on new pages #30171
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 19, 2020 at 3:30 am in reply to: [Error] Redirection error on new pages #30160
    Suman M.
    Post count: 12480

    Hi, please generate debug report from HMWP start tab and post it here as private reply. Also let us know (page url) where we can check the above mentioned issue. Thanks!

    April 18, 2020 at 4:31 am in reply to: Purchase Code problem #30148
    Suman M.
    Post count: 12480

    Hi, do let us know. Thanks!

    April 18, 2020 at 4:26 am in reply to: Site not loading #30147
    Suman M.
    Post count: 12480

    Awesome! Good to know that it’s working. Best Regards!

    April 18, 2020 at 4:07 am in reply to: reset password 404 error #30146
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 18, 2020 at 3:57 am in reply to: HMWP blocked me #30145
    Suman M.
    Post count: 12480

    Hi Doko, please disable Trust Network options in HMWP Protection tab. This shall fix the issue for you. Thanks!

    April 18, 2020 at 3:55 am in reply to: Login Page Blank and Refreshing #30144
    Suman M.
    Post count: 12480

    If you have physical CDN path then you can see it in your site’s page source itself. In such case CDN URL will be used instead of your site URL for the assets of the site.

    April 18, 2020 at 3:50 am in reply to: jQuery Library Issue #30143
    Suman M.
    Post count: 12480

    Hi, can you please let us know where (page url) we can check this issue? Also, try emptying out these fields in Permalinks tab – ‘Ajax url’, ‘API Base’, ‘API Query’. Let us know. Thanks!

    April 17, 2020 at 2:07 pm in reply to: reset password 404 error #30139
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 17, 2020 at 1:34 pm in reply to: plugin slows down my site and does not load #30136
    Suman M.
    Post count: 12480

    Hi, apologies for the inconvenience caused. I’ve created a separate ticket for you. The issue is most probably because of some conflict in the site’s htaccess file. We’ll help you configure the plugin in your site. Please let us know your site’s backend login details and HMWP purchase code (as private reply). Thanks!

    April 16, 2020 at 9:00 pm in reply to: reset password 404 error #30131
    Suman M.
    Post count: 12480

    Hi, we’ll configure HMWP plugin for you. If it still doesn’t work in your site then we’ll make the refund.

    But I can no more login to your website – https://www.screencast.com/t/Vf5cfANOpn4
    Can you please remove this security check for now so that I can login?

    Also, is reset password issue the only issue you were facing, or there are other issue too? Let us know. Thanks!

    April 16, 2020 at 8:50 pm in reply to: Help fix hmwp login #30130
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 16, 2020 at 8:31 pm in reply to: Purchase Code problem #30128
    Suman M.
    Post count: 12480

    Hi, apologies for the inconvenience caused. In your site HMWP license is throwing error whereas we see that license is validating correctly at our end. When I tried to login to your site now, I can no more login. And also it seems like it’s 5 months because you were lost in the middle and we couldn’t check. Having said that, it’s our responsibility to fix the license issue in your site and any other issue related to the plugin. Can you please provide us with your site’s backend login details so that we can check it and if it still doesn’t work then we’ll make the refund. Thanks for your understanding!

    April 16, 2020 at 8:08 pm in reply to: Help fix hmwp login #30125
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    April 16, 2020 at 7:53 pm in reply to: Need help with Configuring the Plugin #30124
    Suman M.
    Post count: 12480

    Hi, thanks. For WPEngine setup you’ll need to do some manual changes. Please check and follow the steps as in this tutorial – https://support.wpwave.com/videos/configure-hide-my-wp-on-wpengine

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Viewing 15 posts - 436 through 450 (of 9,718 total)
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