Suman M.

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April 16, 2020 at 4:09 am in reply to: Site not loading #30118

Suman M.
Post count: 12480

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April 16, 2020 at 3:52 am in reply to: reset password 404 error #30117

Suman M.
Post count: 12480

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April 15, 2020 at 4:29 am in reply to: Site not loading #30111

Suman M.
Post count: 12480

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April 15, 2020 at 3:59 am in reply to: Behaviour of HIDE LOGIN PAGE and CHANGE LOGIN URL #30110

Suman M.
Post count: 12480

Alright! Good to know that it’s working. Have a good day.

April 15, 2020 at 3:57 am in reply to: reset password 404 error #30109

Suman M.
Post count: 12480

Hi, I clicked on this forgot password link (https://www.screencast.com/t/u1xLGtJXc0) and could see the forgot password form loading correctly (https://www.screencast.com/t/MG36r25Jw). Can you please check and let us know?

Yes, you can use other security plugin along with HMWP, and it’s recommended for better security. But please do not enable common features between the plugins.

April 14, 2020 at 8:47 am in reply to: Behaviour of HIDE LOGIN PAGE and CHANGE LOGIN URL #30104

Suman M.
Post count: 12480

Hi, thanks for contacting us.

Hide login page:
That’s expected behaviour if you have login form in the site. Please check this FAQ – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/faqs/15899

Change login url:
Yes, you are right here. Also make sure you have no other plugin or theme modifying the login path.

April 14, 2020 at 7:13 am in reply to: Site not loading #30085

Suman M.
Post count: 12480

I checked your site and all looks good to me, site is loading fine. Is the issue happening randomly and for certain pages?

April 14, 2020 at 6:54 am in reply to: The editor has encountered an unexpect #30084

Suman M.
Post count: 12480

Hi, please do these:
– empty out “ajax url” field in Permalinks tab
– empty out “API base” and “API query” fields in Permalinks tab
– if it’s still the issue then try disabling “IDS” option in Protection tab.

Let us know.

April 13, 2020 at 5:19 pm in reply to: The site theme and softwares are still being detected #30077

Suman M.
Post count: 12480

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April 13, 2020 at 5:11 pm in reply to: “Load more” (dynamic) masonry images reveals wp-content link #30076

Suman M.
Post count: 12480

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April 13, 2020 at 5:08 pm in reply to: Page “View Source” dont display on setting plugin. #30075

Suman M.
Post count: 12480

Hi, I’m not sure what exactly you mean by “source code guide”. Do you mean that “source code” tab is missing? If so, then this tab has been removed in new version of the plugin, and the related options are now in “Cleanup” tab.

April 13, 2020 at 5:00 pm in reply to: Site not loading #30074

Suman M.
Post count: 12480

Good to know that it’s working now. Do let us know if any issue. Thanks!

April 13, 2020 at 10:57 am in reply to: “Load more” (dynamic) masonry images reveals wp-content link #30068

Suman M.
Post count: 12480

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April 13, 2020 at 10:23 am in reply to: The site theme and softwares are still being detected #30065

Suman M.
Post count: 12480

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April 13, 2020 at 5:59 am in reply to: “Load more” (dynamic) masonry images reveals wp-content link #30060

Suman M.
Post count: 12480

Hi, I checked it and that’s because the images are loaded later via Ajax, and in such case HMWP cannot rename the default WP path. The only way you could rename such paths is by manually renaming the path in the code that loads these images.
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