Suman M.

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March 3, 2020 at 9:01 pm in reply to: WordPress detected! #29536

Suman M.
Post count: 12480

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March 3, 2020 at 8:58 pm in reply to: WordPress detected! #29534

Suman M.
Post count: 12480

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March 3, 2020 at 2:12 pm in reply to: Please help #29530

Suman M.
Post count: 12480

Please apply for the refund via your Envato Panel, and mention the link to this support ticket there.

March 3, 2020 at 3:52 am in reply to: Gravity Forms User Registration Addon Problem #29525

Suman M.
Post count: 12480

There isn’t an option to exclude certain pages from being blocked by the IDS. You can try setting Block Threshold value to 30 (if it’s less than this now). Let us know!

March 3, 2020 at 3:44 am in reply to: Update failed. Error message: The response is not a valid JSON. #29523

Suman M.
Post count: 12480

Hi, does the error go away if HMWP is deactivated? Also, please try emptying out API Base and API Query fields in HMWP Permalinks tab.
Let us know.

March 3, 2020 at 3:35 am in reply to: Concerns on hiding detection #29522

Suman M.
Post count: 12480

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March 2, 2020 at 4:23 pm in reply to: Concerns on hiding detection #29518

Suman M.
Post count: 12480

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March 2, 2020 at 5:33 am in reply to: Issues with redirection #29515

Suman M.
Post count: 12480

Yes, as it is a WP Multiiste setup, you’ll need to update HMWP rules in htaccess file if you change the settings in HMWP.
Do let us know if the issue appears again. Thanks!

March 2, 2020 at 5:30 am in reply to: Gravity Forms User Registration Addon Problem #29514

Suman M.
Post count: 12480

Hi, thanks for letting us know. This is complex feature, and might cause such issue in combination with other options enabled (Ajax, IDS, etc.).
We’ve noted it down and we’ll see if it’s affecting others too similarly. thanks again!

March 2, 2020 at 4:34 am in reply to: Concerns on hiding detection #29513

Suman M.
Post count: 12480

Hi, as mentioned above, you are using Nginx server, so you’ll need to manually add HMWP rules in your site’s Nginx config file and restart Nginx.

Please follow this tutorial – https://support.wpwave.com/documentation/hide-my-wp/installation-and-upgrade/nginx-configuration-nginx-server

If still having issue then do let us know your server credentials so that we can configure HMWP plugin in your site. Thanks!

March 2, 2020 at 4:29 am in reply to: Please help #29512

Suman M.
Post count: 12480

Hi, renaming wp-admin path name is not available for sub-directory Multisite – https://www.screencast.com/t/Z8HMg5Pl4

March 1, 2020 at 12:16 pm in reply to: Concerns on hiding detection #29506

Suman M.
Post count: 12480

Hi, as you are using Nginx server, you’ll need to manually add HMWP rules in your site’s Nginx config file and restart Nginx.

Documentation – https://support.wpwave.com/documentation/hide-my-wp/installation-and-upgrade/nginx-configuration-nginx-server

Do let us know if you face any issue.

March 1, 2020 at 12:08 pm in reply to: Issues with redirection #29505

Suman M.
Post count: 12480

Hi, can you please let us know which redirection rules you are talking about? Are you using any plugin for it? Do give an example of one such redirection rule so that we can check. Thanks!

March 1, 2020 at 12:01 pm in reply to: Please help #29504

Suman M.
Post count: 12480

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March 1, 2020 at 12:01 pm in reply to: Please help #29503

Suman M.
Post count: 12480

Hi, sorry for the delay as it was weekend. I’ve now configured HMWP plugin in your site and it seems to be working fine. Please check and let us know.

Also check this – https://support.wpwave.com/videos/multisite-setup
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