Suman M.

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March 10, 2020 at 5:52 am in reply to: Breaks my site #29573

Suman M.
Post count: 12480

Hi, it seems like the issue related to .htaccess file. Can you please let us know your site’s backend login details (as private reply) so that we can help you configure the plugin. Also let us know your HMWP purchase code. Thanks!

March 9, 2020 at 3:46 pm in reply to: Can not Save Setting #29571

Suman M.
Post count: 12480

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March 8, 2020 at 4:03 pm in reply to: Can not Save Setting #29569

Suman M.
Post count: 12480

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March 7, 2020 at 2:56 pm in reply to: HMWP IDS – Blocking server #29568

Suman M.
Post count: 12480

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March 6, 2020 at 5:30 am in reply to: wp-admin still available after plugin activated. #29561

Suman M.
Post count: 12480

Please apply for the refund via your Envato panel. Also mention there the link to this support ticket.

March 5, 2020 at 3:12 pm in reply to: WordPress detected! #29559

Suman M.
Post count: 12480

This reply has been marked as private.

March 5, 2020 at 9:23 am in reply to: wp-admin still available after plugin activated. #29556

Suman M.
Post count: 12480

In that case, unfortunately, you cannot use HMWP plugin in your site.

March 5, 2020 at 6:39 am in reply to: wp-admin still available after plugin activated. #29554

Suman M.
Post count: 12480

Oops! Can you please ask your hosting provider regarding it? Let us know.

March 5, 2020 at 6:24 am in reply to: HMWP IDS – Blocking server #29553

Suman M.
Post count: 12480

Hi, does this file actually exists in your site’server? – /some_folder/the_folder/webfonts/fa-duotone-900-pro-5.1.0.ttf

HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.

Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

March 5, 2020 at 5:36 am in reply to: Concerns on hiding detection #29552

Suman M.
Post count: 12480

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March 4, 2020 at 4:09 am in reply to: wp-admin still available after plugin activated. #29544

Suman M.
Post count: 12480

Hi, it seems like you are using Nginx webserver. In that case, you’ll need to manually add HMWP rules in your site’s Nginx config file and then restart Nginx.
Please check this tutorial – https://support.wpwave.com/documentation/hide-my-wp/installation-and-upgrade/nginx-configuration-nginx-server

Let us know if you face any issue.

March 4, 2020 at 4:05 am in reply to: Please help #29543

Suman M.
Post count: 12480

We’ve received it and I’ve forwarded to the concerned department. Please kindly wait few days.

March 3, 2020 at 9:09 pm in reply to: My site is still detected by any WP theme detector website #29540

Suman M.
Post count: 12480

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March 3, 2020 at 9:08 pm in reply to: My site is still detected by any WP theme detector website #29538
Suman M.
Post count: 12480
Hi, can you please let us know which detector you are checking with?
- This reply was modified 5 years, 4 months ago by Suman M..
March 3, 2020 at 9:05 pm in reply to: Update failed. Error message: The response is not a valid JSON. #29537

Suman M.
Post count: 12480

We recommend you to keep these fields empty (API Base and API Query), as renaming these is creating a conflict in your site (with other plugin or theme). Thanks for your understanding!
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