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Hi, it seems like the issue related to .htaccess file. Can you please let us know your site’s backend login details (as private reply) so that we can help you configure the plugin. Also let us know your HMWP purchase code. Thanks!
This reply has been marked as private.This reply has been marked as private.This reply has been marked as private.Please apply for the refund via your Envato panel. Also mention there the link to this support ticket.
This reply has been marked as private.In that case, unfortunately, you cannot use HMWP plugin in your site.
Oops! Can you please ask your hosting provider regarding it? Let us know.
Hi, does this file actually exists in your site’server? – /some_folder/the_folder/webfonts/fa-duotone-900-pro-5.1.0.ttf
HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in IDS Firewall tab.
Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.
This reply has been marked as private.Hi, it seems like you are using Nginx webserver. In that case, you’ll need to manually add HMWP rules in your site’s Nginx config file and then restart Nginx.
Please check this tutorial – https://support.wpwave.com/documentation/hide-my-wp/installation-and-upgrade/nginx-configuration-nginx-serverLet us know if you face any issue.
We’ve received it and I’ve forwarded to the concerned department. Please kindly wait few days.
March 3, 2020 at 9:09 pm in reply to: My site is still detected by any WP theme detector website #29540This reply has been marked as private.March 3, 2020 at 9:08 pm in reply to: My site is still detected by any WP theme detector website #29538Hi, can you please let us know which detector you are checking with?
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This reply was modified 5 years, 4 months ago by
Suman M..
March 3, 2020 at 9:05 pm in reply to: Update failed. Error message: The response is not a valid JSON. #29537We recommend you to keep these fields empty (API Base and API Query), as renaming these is creating a conflict in your site (with other plugin or theme). Thanks for your understanding!
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This reply was modified 5 years, 4 months ago by
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