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Viewing 15 posts - 661 through 675 (of 9,718 total)
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  • February 28, 2020 at 4:52 am in reply to: Please help #29497
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Do you want us to configure HMWP plugin in your site? We’ll also need FTP credentials then as it’s WP Multisite (you can post here as private reply). Thanks!

    • This reply was modified 5 years, 4 months ago by Suman M..
    February 28, 2020 at 4:48 am in reply to: Page Source Still Displays Theme Name #29495
    Suman M.
    Post count: 12480

    Hi, I have added some replacements under Replace tab to replace word ‘konte’ in stylesheet IDs. But other occurrences of ‘konte’ is as CSS class names, and it’s not recommended to replace CSS class names as it might break the site’s functionality.

    • This reply was modified 5 years, 4 months ago by Suman M..
    February 27, 2020 at 4:14 am in reply to: Crash My Web Site #29487
    Suman M.
    Post count: 12480

    Good to know that it’s working for you. Thanks and noted!

    February 25, 2020 at 9:50 pm in reply to: DIVI issues #29485
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 25, 2020 at 8:16 pm in reply to: Crash My Web Site #29483
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 25, 2020 at 8:14 pm in reply to: Crash My Web Site #29482
    Suman M.
    Post count: 12480

    I configured HMWP plugin in your site and it seems to be working fine now. Can you please check your site and let us know? Thanks!

    February 25, 2020 at 8:05 pm in reply to: DIVI issues #29481
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 25, 2020 at 4:28 am in reply to: Crash My Web Site #29477
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 25, 2020 at 4:00 am in reply to: Upgrade of WordPress websites breaks Hide My WP #29476
    Suman M.
    Post count: 12480

    Good to know that it’s working now for you. We have noted it down and will keep eye on it. If many of our customers faces the same issue then we’ll surely update our plugin accordingly. But for now, you’ll need to manually update HMWP rules (one time). Thanks for your understanding!

    February 25, 2020 at 3:54 am in reply to: DIVI issues #29475
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 24, 2020 at 6:26 am in reply to: Crash My Web Site #29468
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 24, 2020 at 5:33 am in reply to: Upgrade of WordPress websites breaks Hide My WP #29467
    Suman M.
    Post count: 12480

    Yes the site is now working, however I don’t see the following in the HMWP Permalinks tab.
    >> Sorry, those options are actually in Hiding tab.

    Also, prior to the wordpress upgrade the website worked fine with HMWP. Why are we now having to make these changes in the htaccess file?
    >> Previously also, WordPress Address and Site Address were different?

    Also, if I make any changes to the HMWP settings it wipes out the /e4chevin/ in the htaccess file
    >> Yes, for this you’ll need to enable “Customized htaccess” option in HMWP Hiding tab so that HMWP rules are not auto updated in htaccess. Adding e4chevin/ to the rules is only one time job. And you only need to this if WordPress Address and Site Address are different.

    February 24, 2020 at 5:25 am in reply to: DIVI issues #29466
    Suman M.
    Post count: 12480

    Apologies for the confusions. That’s why I asked to connect in Skype so that issue like this can be resolved quickly. We check support forum like 2 times a day only. Trust me, from the very 1st comment, I never saw broken images issue in the site.

    But it should not happen in random, either it shall break images all the time or the images shall work all the time, because the renamed image path is working fine.

    As the images are not broken, I’m not able to investigate it further as of now. Let me know if it’s broken again. If you don’t use skype do you use any other alternatives? I want you to message me when the images break and I can check immediately.
    Thanks for your understanding!

    February 23, 2020 at 1:51 pm in reply to: DIVI issues #29461
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 23, 2020 at 1:39 pm in reply to: Upgrade of WordPress websites breaks Hide My WP #29460
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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Viewing 15 posts - 661 through 675 (of 9,718 total)
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