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Viewing 15 posts - 8,506 through 8,520 (of 9,718 total)
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  • October 16, 2015 at 7:15 am in reply to: Intrusions #5186
    Suman M.
    Post count: 12480

    You need not worry. All detected intrusions are not harmful and not blocked by HMWP IDS. Only those intrusions with high impact level are blocked by HMWP IDS.

    October 16, 2015 at 7:11 am in reply to: Not working #5185
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 16, 2015 at 7:08 am in reply to: ajax function conflict #5184
    Suman M.
    Post count: 12480

    1) Yes, in WP super cache’s settings page click on “debug” tab and disable footer comment from there.

    2) Can you let us know some examples of the old links?

    October 16, 2015 at 7:03 am in reply to: Not working at all :( #5183
    Suman M.
    Post count: 12480

    Hi, make sure that your theme has 404.php file. Also let us know your website’s wp-admin login details as a private reply.

    October 15, 2015 at 8:00 pm in reply to: I'd Like a Refund – Email Follow Up #5175
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 4:37 pm in reply to: I'd Like a Refund – Email Follow Up #5173
    Suman M.
    Post count: 12480

    And your website URL please.

    October 15, 2015 at 4:36 pm in reply to: ajax function conflict #5172
    Suman M.
    Post count: 12480

    “medium privacy” is a pre-defined settings (in ‘import options’ dropdown in start tab) so that user don’t have to go and set each settings one by one.

    I have not customized any field settings.

    October 15, 2015 at 4:26 pm in reply to: Timthumb works on site, but images do not show on app #5169
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 3:58 pm in reply to: HMWP breaks the site #5164
    Suman M.
    Post count: 12480

    Sorry for inconvenience caused. Our sr. support team has been busy. Well, for refund you’ll need to contact envato support – https://help.market.envato.com

    October 15, 2015 at 3:55 pm in reply to: ajax function conflict #5163
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 3:45 pm in reply to: HMWP not fully compatible with custom plugin #5161
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 3:30 pm in reply to: Intrusions #5159
    Suman M.
    Post count: 12480

    Hi, these seem to be malicious requests (possible hack attempts). But you need not worry as HMWP PHP IDS will take care of this and will block such malicious requests if Impact level is more than 20 (default value specified in HMWP PHP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in PHP IDS tab.

    If any valid requests are also being detected as intrusions then please let us know. You’ll need to add such request name to Exception Field under IDS firewall tab.

    October 15, 2015 at 3:25 pm in reply to: Invalid Purchase Code #5158
    Suman M.
    Post count: 12480

    Hi, is it only purchase code that’s giving problem? Are other HMWP settings being saved correctly?

    October 15, 2015 at 3:23 pm in reply to: ajax function conflict #5157
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 3:10 pm in reply to: WP is still being detected #5156
    Suman M.
    Post count: 12480

    Hi, can you please generate debug report (from HMWP start tab) and post it here as private reply.

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Viewing 15 posts - 8,506 through 8,520 (of 9,718 total)
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