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Viewing 15 posts - 916 through 930 (of 9,718 total)
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  • December 12, 2019 at 4:41 am in reply to: My facebook OAuth doesn’t seem to work #28661
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Please try these:

    – enable trusted user roles for the users in Hiding tab.
    – disable options “Directory List” and “Hide PHP Files” in Hiding tab.
    – empty out the fields “Ajax url”, “API base” and “API query” in Permalinks tab.
    – if still the issue then try disabling IDS option in Protection tab.

    Let us know!

    December 12, 2019 at 4:36 am in reply to: Help with Settings #28660
    Suman M.
    Post count: 12480

    1) Sorry, I meant to refer to point 3 above. I’ve updated my previous post.

    2) I think safe minify should work for you. Does it break anything in your site? If not then stick with safe minify option

    3) Yes, if you are not using it in your site and if there’s no other plugin that uses it, then you can disable it.

    December 12, 2019 at 4:33 am in reply to: I can’t activate or use the plugin #28658
    Suman M.
    Post count: 12480

    I checked it and no issue at our end. Please make sure that you enter purchase code without any white spaces. If still the issue then do let us know your site’s backend login details (as private reply) so that we can fix it in your site. Thanks!

    December 12, 2019 at 4:29 am in reply to: HMWP blocked me #28657
    Suman M.
    Post count: 12480

    I checked HMWP settings and could see IP “64.111.104.243” in block list. Whose IP is this? I have removed it now from block list. Can you please check if your still blocked? Try clearing the browser cache or try using another browser please. Let us know!

    December 12, 2019 at 4:23 am in reply to: HMWP blocked me #28654
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 12, 2019 at 4:23 am in reply to: HMWP blocked me #28653
    Suman M.
    Post count: 12480

    Hi, I have created a separate ticket for you. Even though you post in another user’s ticket as private reply, the ticket creator can still see it. So, I’m posting your website details here.

    December 12, 2019 at 3:53 am in reply to: 2 Sites Broken #28651
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Depending on other plugins activated, you might need to enable/disable some settings in HMWP. We’ll help you to setup the plugin in your site.
    Can you please let us know your site’s backend login details (as private reply) so that we can look into the issue for you? Thanks!

    December 12, 2019 at 3:50 am in reply to: Conflict with the Duplicator plugin #28650
    Suman M.
    Post count: 12480

    Hi, we have not checked HMWP plugin along with duplicator pro plugin. Can you please try these:
    – empty out “Ajax url” field in Permalinks tab
    – if it still does not work then empty out “API base” and “API query” fields in Permalinks tab
    – if it still does not work then try disabling IDS option in Protection tab

    Let us know!

    December 11, 2019 at 4:56 am in reply to: You are blocked. Please contact site administrator if you think there is a probl #28632
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 10, 2019 at 6:11 pm in reply to: You are blocked. Please contact site administrator if you think there is a probl #28630
    Suman M.
    Post count: 12480

    Is your IP still blocked if you disable Trust Network?

    December 10, 2019 at 6:05 pm in reply to: Optimised Implementation and configuration service of your plugin required #28629
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 10, 2019 at 8:05 am in reply to: if plugin enable boke the css and the permalink #28627
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 10, 2019 at 5:53 am in reply to: Help with Settings #28625
    Suman M.
    Post count: 12480

    1) Yes

    2) Yes, you can enable it. Please check the site once after enabling it.

    3) These options are marked *, meaning that they are in experimental mode. So, if you enable these options please check the site if it’s working fine or not, and disable these options if any issue.

    4) Yes

    5) Yes

    6) Yes. Please refer to my comment in point (3) above

    • This reply was modified 5 years, 7 months ago by Suman M..
    December 10, 2019 at 5:47 am in reply to: missing icons and other resources on-page #28624
    Suman M.
    Post count: 12480

    Yes, please ask the hosting provider to add those rules in nginx config file of your site ( within server{} block, just before closing braces } ), and restart Nginx. Let us know when they have done it.

    December 10, 2019 at 5:44 am in reply to: if plugin enable boke the css and the permalink #28623
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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Viewing 15 posts - 916 through 930 (of 9,718 total)
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