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Viewing 15 posts - 946 through 960 (of 9,718 total)
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  • December 6, 2019 at 6:07 am in reply to: Help with Settings #28578
    Suman M.
    Post count: 12480

    1) Yes, you’ll need to manually upload it replacing the previous plugin files/folders. It won’t affect your current plugin settings.

    2) To check if it’s conflict with HMWP, please deactivate HMWP plugin and then check. The HMWP settings will be retained. Also it’s recommended to keep a backup of HMWP settings by clicking on “export current settings” button (Start tab) and save it in a text file.

    December 6, 2019 at 6:03 am in reply to: wordpress sorry you are not allowed to access this page #28577
    Suman M.
    Post count: 12480

    Hi, can you please let us know your HMWP purchase code (as private reply) so that we can check with it? Thanks!

    December 6, 2019 at 5:18 am in reply to: Search is not working #28575
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 5, 2019 at 5:43 pm in reply to: Refund #28571
    Suman M.
    Post count: 12480

    Alright! Do apply for the refund via your Envato Panel, and then let us know your Envato username. Thanks!

    December 5, 2019 at 5:40 pm in reply to: You are blocked. Please contact site administrator if you think there is a probl #28570
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 5, 2019 at 5:39 pm in reply to: installation problem #28569
    Suman M.
    Post count: 12480

    If you apply “medium privacy” settings then Hide Admin option will be enabled. Please stick with the settings I’ve enabled above and do not apply any pre-made settings scheme. Let us know if face any further issues.

    December 5, 2019 at 5:36 pm in reply to: Installation problem #28568
    Suman M.
    Post count: 12480

    Hi, we checked it and it’s being detected as wordpress site because of Elementor plugin. We tried replacing elementor but could not replace the ones as CSS class names and script variables. Renaming CSS class names and script variables will affect some functionalities of elementor.
    SO, as of now, the elementor cannot be removed completely from the page source. We’ll be looking for the possible solution to this in the upcoming versions.

    December 5, 2019 at 5:25 pm in reply to: missing icons and other resources on-page #28566
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 5, 2019 at 5:21 pm in reply to: If I enable the css broken. #28565
    Suman M.
    Post count: 12480

    Hi, please create a separate ticket for it. Thanks!

    December 5, 2019 at 7:45 am in reply to: Installation problem #28552
    Suman M.
    Post count: 12480

    Hi, we’ll check it. Is it okay if we change the settings in HMWP plugin?

    December 5, 2019 at 7:37 am in reply to: installation problem #28551
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 5, 2019 at 6:54 am in reply to: You are blocked. Please contact site administrator if you think there is a probl #28548
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    December 5, 2019 at 6:51 am in reply to: IP: Unknow #28547
    Suman M.
    Post count: 12480

    Hi, our dev has been quite busy recently. Please allow us few more days for this. Thanks!

    December 5, 2019 at 6:21 am in reply to: Refund #28546
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us, and sorry to hear that the plugin is not working properly in your site. We can help you configure the plugin in your site. If it still doesn’t work then we’ll be happy to make a refund. Let us know. Thanks for your understanding!

    December 5, 2019 at 6:19 am in reply to: Optimised Implementation and configuration service of your plugin required #28545
    Suman M.
    Post count: 12480

    HI, thanks for contacting us. We’ll help you configure the plugin in your site. First of all, please try applying “medium privacy” settings and let us know what issues you face in the site. And do let us know your site’s backend login details (as private reply) so that we can look into it.

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Viewing 15 posts - 946 through 960 (of 9,718 total)
1 2 3 … 63 64 65 … 646 647 648