Suman M.

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July 4, 2020 at 6:52 am in reply to: Issues with the theme, whatcms and wappalyzer #31261

Suman M.
Post count: 12478

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July 3, 2020 at 7:59 pm in reply to: Issues with the theme, whatcms and wappalyzer #31254

Suman M.
Post count: 12478

Thanks! I could login now. But I’ll also need your HMWP purchase code for configuring the plugin. Please let us know as private reply.
You can find purchase code in the email we sent or in your Envato Panel.

July 3, 2020 at 5:15 am in reply to: About WordPress multisite #31250

Suman M.
Post count: 12478

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July 3, 2020 at 5:06 am in reply to: Issues with the theme, whatcms and wappalyzer #31247

Suman M.
Post count: 12478

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July 3, 2020 at 4:13 am in reply to: I lost my reset link #31246

Suman M.
Post count: 12478

Sure, thanks!

July 2, 2020 at 11:46 am in reply to: Support for WPENGINE #31240

Suman M.
Post count: 12478

Hi, thanks for contacting us. Did you follow the steps as mentioned here? – https://support.wpwave.com/videos/configure-hide-my-wp-on-wpengine

What’s the issue you are facing? Also, generate debug report from HMWP start tab and post it here as private reply.

July 2, 2020 at 11:43 am in reply to: I lost my reset link #31239

Suman M.
Post count: 12478

Yes, I found the folder ‘dashboard’. Please check and let us know if any issue.

July 2, 2020 at 11:22 am in reply to: ManageWP IPs are blocked, need to whitelist them #31238

Suman M.
Post count: 12478

I’ve assigned this issue to the dev team so that they can look further into it. I shall get back to you on this. Thanks!

July 2, 2020 at 11:17 am in reply to: About WordPress multisite #31236

Suman M.
Post count: 12478

Hi, thanks for contacting us. Please generate debug report from HMWP start tab and post it here as private reply.

HMWP is installed at network level and you cannot have different login paths for the sub-sites using HMWP.

July 2, 2020 at 4:14 am in reply to: I lost my reset link #31234

Suman M.
Post count: 12478

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July 1, 2020 at 4:07 pm in reply to: I lost my reset link #31229

Suman M.
Post count: 12478

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July 1, 2020 at 3:47 pm in reply to: ManageWP IPs are blocked, need to whitelist them #31228

Suman M.
Post count: 12478

Hi, the trust network consists of a list of known dangerous IPs and patterns and this list is frequently updated. When this feature is enabled, and if there is any request from the IP that exists in this list, it will be blocked.

July 1, 2020 at 6:10 am in reply to: ManageWP IPs are blocked, need to whitelist them #31223

Suman M.
Post count: 12478

Hi, thanks for contacting us. Currently there is no option to whitelist IP, but it’s in our ToDo list and will be adding soon. For now you’ll need to disable Trust Network option in Protection tab.
Let us know if any questions.

July 1, 2020 at 5:39 am in reply to: My dashboard says – Your website may be visible to hackers and detectors #31222

Suman M.
Post count: 12478

Hi, thanks for contacting us. Please enable “full hide” option in HMWP Hiding tab. Let us know if any issue.

June 30, 2020 at 8:06 pm in reply to: 404 page not working #31216

Suman M.
Post count: 12478

Hi, good to know that it’s working now. Currently you cannot have the 404 url as you mentioned above.

Thanks & Regards!
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