Suman M.

[Suman M.]

Hi, sorry for the inconvenience caused. We’ll look into this at the earliest and let you know. Thanks for your concern.

[Suman M.]

This reply has been marked as private.

[Suman M.]

Hi, you need to set the trusted user roles for the users in HMWP General settings tab, which I have done now, and add/edit product is working fine now. Please check.

[Suman M.]

Hi, thanks for contacting us. Regarding the “eval” code, I’ve notified it to our dev team. They’ll check this further. I’ll get back to you on this. Please also post here the screenshot of wp_hmwp_ms_intrusions table with rows showing eval code.
Regarding HMWP detecting intrusion, it depends on what kind of attack your site faced. Also depends on Block threshold value set in HMWP.

• This reply was modified 5 years, 8 months ago by Suman M..

[Suman M.]

This reply has been marked as private.

[Suman M.]

This reply has been marked as private.

[Suman M.]

This reply has been marked as private.

[Suman M.]

Hi, thanks for contacting us. The behaviour of the plugin seems inconsistent as per your explanation above. We’ll need to check it to know what exactly is the issue with it in your site. I could login to site’s backend with the credentials given. But I’ll also need FTP access to edit wp-config.php while renaming wp-admin. Please let us know as private reply.

[Suman M.]

This reply has been marked as private.

[Suman M.]

Can you please check now? It seems to be working fine. I needed to disable “hide php files” option in General Settings tab and IDS option in IDS Firewall tab.

[Suman M.]

Hi, thanks for contacting us. You can hide the occurrence of word elementor in the URLs using “replace urls” option. And you can hide elementor in stylesheet IDs too. But it’s not recommended to hide CSS class names that has word elementor in it as it might break the site. If you must then there is a way around which requires some coding knowledge. However, we’ll try to implement this to hide class names for popular plugins like elementor and woocommerce in the upcoming versions.

FAQ – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/faqs/20827

[Suman M.]

Note: All the conversations deleted on request by client.

[Suman M.]

Hi, I checked the customize section and it seems to be working fine. Can you please let us know what and when exactly it’s the issue? Do mention the steps (with screenshots) to regenerate the issue, so that we can check. Thanks!

• This reply was modified 5 years, 8 months ago by Suman M..

[Suman M.]

Hi, we have not tested HMWP with Borlabs Cache plugin. Please do these:

– disable Borlabs Cache plugin and then apply “medium privacy more compatibility” settings scheme in HMWP plugin from start tab. (assuming it’s Apache server and .htaccess file writable)
– now check your site’s source and see if default WP paths are being renamed or not
– if paths are being renamed then activate Borlabs Cache plugin and check the site’s source again.

Let us know. Thanks!

[Suman M.]

Hi, you might have been blocked because you are posting URLs. If you post the URLs without “http://www.” then it should be fine. Also, if you have HTML elements in your post then it might be blocked.

1) That’s fine. It’s stylesheet ID if it’s within <style> tag

2) You can replace the url to any path/name you want. You can add replacement like below in Replace Urls section:

wp-content/plugins/[PLUGINNAME]/packages/woocommerce-blocks/build/style.css ==> somename.css

([PLUGINNAME] is the plugin folder name in /wp-content/plugins/ directory)

• This reply was modified 5 years, 8 months ago by Suman M..
• This reply was modified 5 years, 8 months ago by Suman M..
• This reply was modified 5 years, 8 months ago by Suman M..

[Author]

Posts