Forum Replies Created

Viewing 15 posts - 1,681 through 1,695 (of 9,718 total)
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  • June 3, 2019 at 6:30 am in reply to: Issue processing Ajax form submit with Gravity Forms #26470
    Suman M.
    Post count: 12480

    Hi, can you please try emptying out “Ajax url” field in Permalinks & urls tab? Also disable IDS option in IDS firewall tab if it still doesn’t work. Let us know!

    June 3, 2019 at 4:53 am in reply to: Installed Plugin. Stylesheet appeared to be missing. Slow load times #26465
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    June 3, 2019 at 4:37 am in reply to: Bluehost using Nginx Webserver #26464
    Suman M.
    Post count: 12480

    Hi, I logged into your site and it doesn’t seem like you are using WPEngine? Also I generated debug report from HMWP and could see that you are using Apache server – https://www.screencast.com/t/EgnCK7uyeq3
    Can you please confirm these with your hosting provider? Thanks!

    June 3, 2019 at 4:28 am in reply to: Plugin Causing another issue #26463
    Suman M.
    Post count: 12480

    Hi, please set “trusted user roles” for the users in General settings tab.

    If it’s still the issue then do these:

    – empty out “Ajax URL” field in Permalinks & URLs tab
    – empty out “API base” and “API query” fields in Permalinks & URLs tab
    – disable IDS option in IDS Firewall tab

    June 3, 2019 at 4:12 am in reply to: Stylesheet ID still shows name of plugin in Source page #26462
    Suman M.
    Post count: 12480

    Hi, to rename stylesheet IDs you can add replacements like below in “replace in html” section under Replace tools tab:

    elementor-icons-css ==> somename-icons-css

    Let us know if any issue.

    June 3, 2019 at 3:03 am in reply to: Your plugin brokes my site Webfont #26461
    Suman M.
    Post count: 12480

    Hi, I checked your site (https://topbestof.com/) and don’t see anything broken there? Can you please share the screenshot where the issue exactly is? Thanks!

    June 3, 2019 at 2:59 am in reply to: Image Upload Iusses #26460
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    June 3, 2019 at 2:38 am in reply to: YOAST not working #26459
    Suman M.
    Post count: 12480

    Hi, we checked it at our end and no such issue. Is this the issue right after activating HMWP plugin or after applying some settings in it? Can you please generate debug report from HMWP start tab and post it here as private reply? Thanks!

    June 1, 2019 at 7:11 am in reply to: htaccess not editing #26451
    Suman M.
    Post count: 12480

    Hi, 404 error occurs if HMWP rules are not added correctly in htaccess file. Please follow these steps:

    – apply ‘medium privacy more compatibility’ settings scheme from HMWP start tab.
    – check your site’s htaccess file. HMWP rules should have been auto added there, something like this – https://www.screencast.com/t/VuanD8rZQwN6
    If HMWP rules are not auto added then you’ll need to add the rules manually. (htacess should be writable)

    If you are still having any difficulty, then please let us know your site’s wp-admin login details and FTP details as private reply so that we can configure it for you. Thanks!

    June 1, 2019 at 7:00 am in reply to: error 500 on multiste #26450
    Suman M.
    Post count: 12480

    Hi, did you try setting WP_DEBUG to true in wp-config.php file and see what exactly is the error? Or else do let us know your site’s FTP details so that we can check it. Thanks!

    June 1, 2019 at 6:55 am in reply to: Removing Hide My WP breaks image file path #26449
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 31, 2019 at 8:36 am in reply to: htaccess not editing #26443
    Suman M.
    Post count: 12480

    Hi, I could see that the rules are being duplicated there in htaccess file – https://www.screencast.com/t/vpdmGuoO5W
    Please remove the duplicate rules as shown in screenshot above. And is it WP single site or multisite setup? If it’s multisite then you’ll need to manually update htaccess file.

    May 30, 2019 at 7:33 pm in reply to: Removing Hide My WP breaks image file path #26440
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 30, 2019 at 7:09 pm in reply to: HIDE_MY_WP PLUGIN DOESN'T RENAME WHY !? #26439
    Suman M.
    Post count: 12480

    Okay, let us know if any issue. Thanks!

    May 30, 2019 at 7:08 pm in reply to: After the Setup Weird 404 Issue #26438
    Suman M.
    Post count: 12480

    Hi, we could have resolved the issue for you. Depending on the complexity of the site some settings might needs to be enabled/disabled in HMWP. Unfortunately, you have already opted for the refund. The refund might take few days. Thanks!

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Viewing 15 posts - 1,681 through 1,695 (of 9,718 total)
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