Suman M.

[Suman M.]

Hi, I’ve assigned this ticket to the team responsible for the refunds. Please wait few days!

[Suman M.]

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[Suman M.]

So, do you have CloudFront CDN URL? If so then you’ll need to enter it in “CDN Path” field under General settings tab.

But you mentioned that it’s served via CloudFront only for static assets being served from wp-content/* directory. In that case please do not enter url in “CDN Path” field, you’ll need to add replacement in Replace Tools tab instead. I’ll help you with it. Please let me know the Cloudfront CDN url and your site url. Thanks!

[Suman M.]

Hi, can you please generate debug report from HMWP start tab and post it here as private reply? Also HMWP works on WP Multisite + Apache environment only (Not Nginx). Please confirm this. And if Apache, post here your site’s htaccess file’s content. Thanks!

Also check this – https://support.wpwave.com/videos/multisite-setup

[Suman M.]

Hi, deactivating/removing HMWP plugin should actually reset the settings back. Did you manually rename any image path? I see these image URLs – https://staging4.retreatsandvenues.com/views/uploads/job-manager-uploads/job_logo/2019/03/Unity-Logo.jpg
(you probably renamed ‘wp-content’ to ‘views’)
So basically where is this image “https://staging4.retreatsandvenues.com/views/uploads/job-manager-uploads/job_logo/2019/03/Unity-Logo.jpg” coming from? Is it hardcoded in page/post? Please check and let us know.

[Suman M.]

Hi, are you using AWS? AWS by default do not enable htaccess. You will have to go into the Apache configuration file and change “AllowOverride None” to “AllowOverride All” to use the .htaccess file.

HMWP doesn’t physically rename any files and folders. It makes use of rewrite rules, so there should not be any issue. You can try applying “medium privacy more compatibility” settings scheme in HMWP start tab.

[Suman M.]

Hi, please let us know your site’s wp-admin login details as private reply so that we can look into the issue further.
Also let us know where (page URLs) we can check the upload issue. Thanks!

[Suman M.]

Hi, is it this URL? – /hide_my_wp/js/scripts.js

If so, please add the following replacement in “replace urls” under Replace Tools tab:

wp-content/plugins/hide_my_wp/js/scripts.js ==> hwpscripts.js

[Suman M.]

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[Suman M.]

Hi, can you please let us know what exactly is the issue? Screenshot will be helpful. Thanks!

[Suman M.]

Hi, is this issue in wordpress backend or frontend?

Please do these and let us know:
– disable “Anti Spam” option in HMWP General settings tab
– disable “Directory List” option in General settings tab
– disable “Hide PHP Files” option in General settings tab
– empty out “Ajax URL” field in Permalinks & URLs tab
– if it’s still the issue then try disabling IDS option in IDS Firewall tab

[Suman M.]

You’ll need to manually update HMWP code

For check_plugin_updates-hide-my-wp:
Change

public $checkPeriod = 12

to

public $checkPeriod = -1

in
/lib/plugin-update/plugin-update-checker.php

For pp_important_messages3:
Change

function register_messages(){

to

function register_messages(){ return false;

in
/lib/class.helper.php

• This reply was modified 6 years ago by Suman M..

[Suman M.]

Alright! Let us know.

[Suman M.]

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[Suman M.]

Hi Pro, you can disable those crons but then you won’t be able to auto update plugin. Yes you can manually update the plugin.

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