Suman M.

[Suman M.]

Hi, yes you can manually configure HMWP plugin. There is documentation here – http://support.wpwave.com/docs/hide-my-wp/. But it’s quite old and not updated. We are working on documentation which will be out with the next version of HMWP.
You can go to each tab of HMWP settings page, and start configuring it (most of the options are described there itself). If you have any queries you can ask us here.
Changing wp-admin path name is complex feature and there is video tutorial for it (the one you mentioned above).

The “export current settings” if for exporting current HMWP settings, not WP settings. If you need to switch back to current WP settings then you can click on “restore settings to wp” button (at the bottom).

[Suman M.]

Hi, is it that you did not receive email while registering in the support forum?

[Suman M.]

This reply has been marked as private.

[Suman M.]

Hi, the issue has been resolved.

Your site’s htaccess file had duplicate WP rules – https://www.screencast.com/t/jH1iksaXOua
I removed the duplicate rules and it worked fine. Can you please check?

Note: I’ve installed Wp htaccess editor plugin to edit htaccess content.

[Suman M.]

Hi, web.config is located at your site’s root folder. And you can see the steps to be followed after you click on “IIS configuration” button in HMWP start tab.

[Suman M.]

You’ll need to copy that particular line of CSS code, edit the image path and add the css code in “Internal CSS” field in HMWP Source Code tab.

For example:

.some_css_class { background-image:url(FULL_IMAGE_PATH) !important; }

[Suman M.]

Hi, it seems like you are using IIS server. So you’ll need to manually update IIS config file. Please follow these steps:

– activate HMWP plugin, and enter purchase code in Start tab.
– in HMWP start tab, select ‘Medium Privacy – More Compatibility’ scheme and save settings.
– in start tab click on “IIS configuration” button and follow guide to update web.config file. (web.config is located in WP root directory and you should use FTP (or hosting control panel) to update it. Note that you may need to update this file whenever you change settings or install a new plugin or theme)

[Suman M.]

Hi, I tried to login using given credentials, but it’s not working!

Can you please generate debug report from HMWP start tab and post it here as private reply?
If you are using Apache server, then also post here your site’s .htaccess file content.

Thanks!

[Suman M.]

Hi, there seems to be some issue. We are investigating it and will get back to you soon. Sorry for the inconvenience caused.

Please check this for the plugin configuration/setup charge – http://support.wpwave.com/product/installation-service

• This reply was modified 6 years, 9 months ago by Suman M..

[Suman M.]

Hi, can you please let us know your site’s wp-admin login details as private reply? Also post here your HMWP purchase code as private reply. Thanks!

[Suman M.]

Hi, can you please generate debug report from HMWP start tab and post it here as private reply?
If you are using Apache server then also post your site’s .htaccess file’s content here.

[Suman M.]

This reply has been marked as private.

[Suman M.]

Please enable “auto configuration” option in HMWP Replace Tools tab. If it’s still the issue then please let us know your site wp-admin login details as private reply so that we can look into it further.

[Suman M.]

Please empty out “Ajax url” field in Permalinks & URLs tab. If it’s still the issue then please let us know your site’s wp-admin login details as private reply so that we can look further into it. And also let us know the page url where we can check the issue. Thanks!

[Suman M.]

Hi, please do these:

– disable “Anti Spam” option in HMWP General settings tab
– enter your name and email address in “Email sender name” and “Email sender address” fields in General settings tab
– if still the issue then try disabling “IDS” option in IDS Firewall tab

Let us know.

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