Forum Replies Created

Viewing 15 posts - 241 through 255 (of 9,718 total)
1 2 3 … 16 17 18 … 646 647 648
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    Posts
  • May 27, 2020 at 3:56 pm in reply to: Refund please #30780
    Suman M.
    Post count: 12480

    Hi, can you please let us know what exactly is the issue you are facing? May be it’s something that we can help you with.

    Thanks & Regards!

    May 27, 2020 at 2:35 am in reply to: Purchase Code problem #30768
    Suman M.
    Post count: 12480

    Alright, do let us know. Have a good day!

    May 27, 2020 at 2:33 am in reply to: Deactivate license #30767
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 26, 2020 at 4:19 pm in reply to: Custom AJAX dev not working #30763
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 26, 2020 at 4:07 pm in reply to: Locked out from my site #30761
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. You should be able to login after renaming hide_my_wp plugin folder name in plugins directory (this deactivates the plugin). Did you also rename wp-admin path name in HMWP settings?

    That email is from HMWP IDS, but you’ll get those emails only when HMWP is active.

    Please let us know your site’s backend login details and FTP details (as private reply) so that we can help you configure the plugin in your in your site.

    Thanks!

    • This reply was modified 4 years, 8 months ago by Suman M..
    May 26, 2020 at 8:19 am in reply to: Site cannot be reached #30753
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 26, 2020 at 7:48 am in reply to: Purchase Code problem #30750
    Suman M.
    Post count: 12480

    Hi, I think you have already applied for the refund via your Envato Panel and we have refunded, right? If not, please kindly apply for the refund via your Envato Panel. Thanks!

    May 26, 2020 at 7:44 am in reply to: Not able to Register Using Sign With google #30748
    Suman M.
    Post count: 12480

    Hi, I checked it disabling HMWP plugin and the google login issue is still there from homepage login button.
    But Google login is working fine at https://yoursite.com/wp-login.php?secret=1234
    So, the issue doesn’t seem to be related to HMWP plugin. Please check.

    Thanks!

    • This reply was modified 4 years, 8 months ago by Suman M..
    May 26, 2020 at 5:23 am in reply to: Site destroyed after activating Hide WP me also #30744
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 26, 2020 at 5:08 am in reply to: Custom AJAX dev not working #30740
    Suman M.
    Post count: 12480

    That’s strange! It shall not be required to restore from the database. Can you please let us know your website’s login details so that we can look into the issue. Also let me know where can we check the above mentioned issue.

    Thanks & Regards!

    May 25, 2020 at 3:44 am in reply to: Site destroyed after activating Hide WP me also #30729
    Suman M.
    Post count: 12480

    I activated HMWP plugin in your site but then I got the error and cannot access the site anymore. It seems like the issue because of previous settings of HMWP. Can you please delete HMWP plugin manually and let me know? Thanks!

    May 25, 2020 at 3:33 am in reply to: How to Whitelist my IP? #30728
    Suman M.
    Post count: 12480

    HMWP IDS detects malicious requests coming to your site and notify you about it. But all these requests might not be harmful and you need not worry as HMWP IDS will take care of this and will block the malicious requests if Impact level is more than 20 (default value specified in HMWP IDS). You can stop receiving emails regarding this by setting “Notification Threshold” option to 0 in Protection tab.

    Note: If in case, valid request is also listed as intrusion then hover over that request name and click on Exclude link to add it to exception list.

    May 25, 2020 at 3:32 am in reply to: Cannot use Elementor #30727
    Suman M.
    Post count: 12480

    Hi, you should not disable those options. Those options shall be enabled, but the following fields should be empty. I have done that now in your site. I have disabled HMWP for now. Please activate it, update rules in Nginx config file and restart Nginx server. Let us know the result. Thanks!

    May 25, 2020 at 3:18 am in reply to: Fonts changing URLs not working and caused error 404 #30726
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Yes, these types of issue might occur when the assets are being referenced from within the plugin/theme’s stylesheet. And to solve this you’ll need to add rewrite rules manually to htaccess file or via HMWP’s Replace URLs section.
    Let us know if any questions.

    May 25, 2020 at 3:14 am in reply to: Deactivate license #30725
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Don’t you have any access to that website?
    Please try using the license in your new website and let us know if any issue.

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Viewing 15 posts - 241 through 255 (of 9,718 total)
1 2 3 … 16 17 18 … 646 647 648