Forum Replies Created

Viewing 15 posts - 346 through 360 (of 9,718 total)
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  • May 7, 2020 at 7:39 am in reply to: Javascript errors #30453
    Suman M.
    Post count: 12480

    Hi, thanks for reaching out to us. I’ve configured HMWP plugin in your site now and it seems to be working fine. Can you please check and let us know? If any issue, let us know the steps to check that issue.

    Regards!

    May 7, 2020 at 7:31 am in reply to: Not working with quic.cloud #30452
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 7, 2020 at 3:45 am in reply to: Plugin does not hide my wordpress and my bug site #30450
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Apologies for the inconvenience caused. We can help you configure it in your site. Please let us know your site’s backend login details (as private reply).

    Regards!

    May 7, 2020 at 3:43 am in reply to: Help My CDN Settings #30449
    Suman M.
    Post count: 12480

    Hi, thanks for connecting! Do let us know after you hear back from the hosting provider.

    May 6, 2020 at 8:12 am in reply to: Plugin Not Working with My Theme #30435
    Suman M.
    Post count: 12480

    You are using Lightspeed server, and hence htaccess rewrite rules are not enabled by default there. Make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf – https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/
    (you might need to contact your hosting provider regarding it). Let us know.

    Thanks & Regards!

    May 6, 2020 at 8:01 am in reply to: Plugin Not Working with My Theme #30434
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 6, 2020 at 8:01 am in reply to: Plugin Not Working with My Theme #30433
    Suman M.
    Post count: 12480

    Hi, your post got added as unapproved because of the nature of the content in it. I’ve approved it now. Also, do not post your site’s debug report publicly. I’m posting it below as private message.

    May 6, 2020 at 7:56 am in reply to: I changed my Admin page and now its not working, PLEASE HELP!!! #30430
    Suman M.
    Post count: 12480

    If you have not renamed wp-admin path name then you can rename hide_my_wp plugin folder in /wp-content/plugins/ directory, and then access your site’s backend with default login url. After logging in, you can rename back hide_my_wp plugin folder and then re-configure it.

    May 6, 2020 at 7:54 am in reply to: I changed my Admin page and now its not working, PLEASE HELP!!! #30429
    Suman M.
    Post count: 12480

    Hi, thanks for reaching out to us. Did you also rename wp-admin path name in HWP Permalinks tab? We’ll need your site’s backend login details as well as FTP details to help resolve this issue and configure HMWP plugin in your site.

    Regards!

    May 6, 2020 at 7:49 am in reply to: Help My CDN Settings #30428
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 6, 2020 at 7:44 am in reply to: Elementor Issue the_content #30427
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Please make sure that “Post Query”, “Page Base” and “Page Query” fields are set to empty in HMWP Permalinks tab. Also empty out “Ajax URL” field in Permalinks tab. Let us know. Thnaks!

    May 6, 2020 at 7:40 am in reply to: Not working with quic.cloud #30426
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 6, 2020 at 3:37 am in reply to: Site not loading #30424
    Suman M.
    Post count: 12480

    Yes, it’s unfortunate that HMWP is not working in your site. Please apply for the refund via your Envato Panel.

    Thanks & Regards!

    • This reply was modified 4 years, 10 months ago by Suman M..
    May 5, 2020 at 11:13 am in reply to: Not working with quic.cloud #30415
    Suman M.
    Post count: 12480

    As mentioned in my previous reply, can you please let us know your site’s backend login details (as private reply) so that we can check the issue? Also let us know where/how we can check the image optimize issue.

    May 5, 2020 at 8:45 am in reply to: WPML conflict with Hide My Wp #30413
    Suman M.
    Post count: 12480

    Hi, it seems to be site specific issue and will take time to fix the issue. In this case, unfortunately, we’ll need to ask you to apply for the refund. Please apply for the refund via your Envato Panel. Thanks for your understanding!

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Viewing 15 posts - 346 through 360 (of 9,718 total)
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