Suman M.

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January 1, 2020 at 1:05 pm in reply to: 404 error on admin page #28874

Suman M.
Post count: 12480

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January 1, 2020 at 1:05 pm in reply to: 404 error on admin page #28873

Suman M.
Post count: 12480

This reply has been marked as private.

January 1, 2020 at 12:56 pm in reply to: Cannot log into my WP admin backend after some plugins update #28872

Suman M.
Post count: 12480

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January 1, 2020 at 12:38 pm in reply to: Not work with Ninja Table Pro – Show Pagination Items Per Page #28869

Suman M.
Post count: 12480

Hi, I see that this ticket has been marked as resolved. Is it working now? If it’s still the issue then please let us know where (page url) we can check this pagination issue? Thanks!

December 31, 2019 at 4:30 am in reply to: 404 error on admin page #28863

Suman M.
Post count: 12480

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December 31, 2019 at 4:21 am in reply to: if plugin enable boke the css and the permalink #28862

Suman M.
Post count: 12480

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December 31, 2019 at 4:18 am in reply to: All the link of my site is now 404 error #28861

Suman M.
Post count: 12480

Hi, it’s most probably the issue related to site’s .htaccess file. I tried logging into your site using the given credentials but it’s not working. Can you please let us know your site’s backend login details (as private reply) so that we can setup the plugin for you? Thanks!

December 31, 2019 at 4:14 am in reply to: When I activated the plugin Stripe didn’t work anyway #28860

Suman M.
Post count: 12480

Hi, please do these:

– disable “Anti Spam” option in HMWP Hiding tab
– disable “Directory List” option in Hiding tab
– disable “Hide PHP Files” option in Hiding tab
– empty out “Ajax URL” field in Permalinks tab
– empty out “API Base” and “API Query” fields in Permalinks tab
– if it’s still the issue then try disabling IDS option in Protection tab

Let us know!

December 30, 2019 at 6:36 am in reply to: Cannot log into my WP admin backend after some plugins update #28855

Suman M.
Post count: 12480

It’s compatible with WordPress 5.3.2
Can you please let us know your site’s wp-admin login details and FTP details (as private reply) so that we can look further into this issue and solve it for you. Thanks!

December 30, 2019 at 6:00 am in reply to: IP: Unknow #28853

Suman M.
Post count: 12480

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December 29, 2019 at 5:41 pm in reply to: Cannot log into my WP admin backend after some plugins update #28851

Suman M.
Post count: 12480

Hi, first of all we recommend you to update to the latest version of HMWP i.e. 6.0.1
You can auto update it from site’s backend or download it from your Envato Panel and update manually.

Regarding backend login issue, did you rename wp-admin path name is HMWP settings? If so then you might have missed some step during the rename. Also, please rename hide_my_wp plugin folder name in /wp-content/plugins/ directory and then see if you can access the site’s backend.

Let us know!

December 29, 2019 at 4:19 am in reply to: Hide elementor #28850

Suman M.
Post count: 12480

Hi, thanks for contacting us. You can hide plugin names by setting “rename plugins” option to ‘all plugins’ in permalinks tab. But it’s not recommended to hide/rename CSS class names and script variables as it might break the site.

More info here in FAQ – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/faqs/20827

December 28, 2019 at 9:55 am in reply to: IP: Unknow #28844

Suman M.
Post count: 12480

I see. Can you please let us know your site’s backend login details so that we can look into the issue further? Thanks!

December 28, 2019 at 9:43 am in reply to: Purchase Code problem #28843

Suman M.
Post count: 12480

Hi, I could no more access your site’s backend. Can you please try saving the settings in HMWP and see if the Purchase code issue is still there?

December 27, 2019 at 5:54 am in reply to: 404 error on admin page #28841

Suman M.
Post count: 12480

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