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Viewing 15 posts - 1,906 through 1,920 (of 9,718 total)
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  • in reply to: Site not loading / broken layout #25827
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    Suman M.
    Post count: 12480

    Hi, you might have missed some step while renaming wp-admin. That’s why you cannot get access to backend now. Did you copy and save the reset url while renaming wp-admin? If so, you can use that URL to reset the plugin. If you don’t have it then please let us know your site’s wp-admin login details and FTP details as private reply so that we can fix this for you.

    Also let us know your HMWP purchase code and the new name you would want for wp-admin

    in reply to: issues with WP-admin redirection to a new path #25825
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    in reply to: issues with WP-admin redirection to a new path #25824
    Suman M.
    Post count: 12480

    Hi, apologies for the delay on this. The delay is because of the nature/complexity of the issue and also it’s weekend. The issue is that you cannot rename wp-admin to “secure” as the keyword/slug secure has already been used in your site. So I’ve renamed it to “secure-admin”. Let us know if you want to rename it to something else. Also applied some other settings in HMWP. Please check and let us know.

    in reply to: Script.js error on line 9 #25823
    Suman M.
    Post count: 12480

    Hi, can you please generate debug report from HMWP Start Tab and post it here as private reply? And which page can I see the above error?
    Is this error only when HMWP is active? If so, can you please try emptying out “Ajax URL” field in HMWP Permalinks & Urls tab?
    Let us know!

    in reply to: my wp-admin is not working #25816
    Suman M.
    Post count: 12480

    Hi, it seems like you have tried to rename wp-admin path, and missed something there. Please do these to reset the plugin settings.

    1) In “wp_options” table in your database, delete the rows with following “option_name”. Please backup your database first.
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    2) comment out or remove following line from wp-config.php (if you have added it there previously)
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    You shall now be able to login to backend, and can re-configure the plugin. And to change wp-admin path name you’ll need to follow the on-screen instructions very carefully.

    Also check these tutorials:

    Quick Setup – Video Tutorial

    Change wp-admin to something else

    in reply to: 404 error for all my posts #25815
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    Suman M.
    Post count: 12480

    Hi, theme is not being detected now but wordpress is detected (because of WP Rocket) – https://www.screencast.com/t/Snbt8nKzGJ
    You’ll need to remove the comment added by WP Rocket – https://www.screencast.com/t/0Tbk3YLXvwA
    Please check this article on how to remove this comment – https://docs.wp-rocket.me/article/7-enabling-white-label

    • This reply was modified 6 years, 5 months ago by Suman M..
    in reply to: cant change admin URL #25806
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    in reply to: Site not loading / broken layout #25805
    Suman M.
    Post count: 12480

    Hi, you are using Nginx webserver. So, you’ll need to add HMWP rules to Nginx config file manually. Please follow the steps as mentioned in this tutorial – https://support.wpwave.com/videos/setup-hmwp-on-nginx-webserver

    Let us know if any issue.

    in reply to: cant change admin URL #25802
    Suman M.
    Post count: 12480

    Hi, do you mean to rename wp-admin path name? If so, then please let us know your site’s wp-admin login details and FTP details as private reply so that we can set up the plugin for you.

    in reply to: 404 error for all my posts #25801
    Suman M.
    Post count: 12480

    Hi, please try applying “medium privacy more compatibility” settings scheme from HMWP start tab. Also it seems like you are using CDN, so you’ll need to enter your CDN URL in “CDN Path” field under HMWP General Settings tab.
    And if you are using Apache server then make sure that .htaccess file is writable.

    Let us know.

    in reply to: Key CDN imcompatibility #25795
    Suman M.
    Post count: 12480

    Yes, you’ll need to enter CDN url if there’s one (please enter full cdn url starting with http).

    The issue with gravity forms could be something else. Please do these:

    – disable “Anti Spam” option in HMWP General settings tab
    – disable “Directory List” option in General settings tab
    – disable “Hide PHP Files” option in General settings tab
    – empty out “Ajax URL” field in Permalinks & URLs tab
    – if it’s still the issue then try disabling IDS option in IDS Firewall tab

    in reply to: Site not loading/broken layout #25792
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    in reply to: some elements in the theme code remain unchanged #25790
    Suman M.
    Post count: 12480

    Hi, you cannot change the dynamic URL except for the WP Path in it. So in the dynamic URL above only wp-content part can be renamed. Please check with the autoptimize support if there’s option to change the cache path or you can define your own cache path or not.

    • This reply was modified 6 years, 5 months ago by Suman M..
Viewing 15 posts - 1,906 through 1,920 (of 9,718 total)