Suman M.

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October 3, 2019 at 11:47 am in reply to: Password process error caused by HMWP #27827

Suman M.
Post count: 12480

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October 3, 2019 at 5:43 am in reply to: HMWP breaks redirect to login #27817

Suman M.
Post count: 12480

Hi, that’s strange. Simply disabling “Hide Admin” option shall not cause such issue. May be that HMWP rules are not added in .htaccess file?
Please, activate the plugin, apply the settings (disable ‘Hide Admin’), add HMWP rules in htaccess file, clear cache if any.
Let us know. Thanks!

October 3, 2019 at 5:26 am in reply to: Password process error caused by HMWP #27816

Suman M.
Post count: 12480

Yes, we are aware of this ticket, and sorry for the delay. Please allow us couple of days more for this. Thanks!

October 3, 2019 at 5:14 am in reply to: Emails not sending anymore #27815

Suman M.
Post count: 12480

Have you also renamed wp-admin path name using HMWP? Can you please post here .htaccess content (the one that is working)? Thanks!

October 3, 2019 at 5:11 am in reply to: Nginx Site Broken on Frontend and Backend #27814

Suman M.
Post count: 12480

Yes, thanks!

October 3, 2019 at 5:06 am in reply to: Migration to new host server #27813

Suman M.
Post count: 12480

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October 3, 2019 at 4:30 am in reply to: Urls redirected to my site can identify my theme #27812

Suman M.
Post count: 12480

Hi, yes, it’s detecting the theme in https://querencia.online/
Please make sure that you have set “Minify style” option to ‘safe minify’ in HMWP Permalinks & URLs tab.

If it’s still the issue then please let us know your site’s backend login details so that we can look into it further.

October 3, 2019 at 4:20 am in reply to: HMWP IDS Alerts non stop and can´t login to admin site #27811

Suman M.
Post count: 12480

Hi, I’ve configured HMWP plugin in your site and it seems to be working fine. Please check and let us know.

Note: If you make any changes to HMWP settings then you’ll also need to clear W3TC cache.

October 3, 2019 at 4:10 am in reply to: Revoking Hide my WP license code because website hacked #27810

Suman M.
Post count: 12480

Hi, unfortunately, there’s no provision to assign a new license code.

October 2, 2019 at 12:03 pm in reply to: Broken layout #27802

Suman M.
Post count: 12480

Hi, if it’s Nginx server then you’ll need to manually add HMWP rules in nginx config file and restart Nginx. Please check this video tutorial – https://support.wpwave.com/videos/setup-hmwp-on-nginx-webserver

If it’s still the issue then please post here the nginx config content (after you have added HMWP rules there). Thanks!

October 2, 2019 at 5:20 am in reply to: Revoking Hide my WP license code because website hacked #27795

Suman M.
Post count: 12480

Hi, sorry to know that your site has been hacked. I’ll check it with our concerned department if this can be done or not. Thanks!

October 2, 2019 at 5:12 am in reply to: Migration to new host server #27794

Suman M.
Post count: 12480

Hi, this usually happens if you have renamed wp-admin path in previous site. It’s recommended to disable renaming wp-admin path name before switching/migrating HMWP settings to another site/server. However, we’ll help you setup the plugin in new site. Please let us know these:

– backend login details of new site (FTP working fine)
– your HMWP purchase code
– HMWP settings exported from old site (if you have it)

October 2, 2019 at 5:02 am in reply to: wp backery #27792

Suman M.
Post count: 12480

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October 2, 2019 at 4:18 am in reply to: HMWP IDS Alerts non stop and can´t login to admin site #27791

Suman M.
Post count: 12480

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October 1, 2019 at 7:52 pm in reply to: wp backery #27785

Suman M.
Post count: 12480

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