Suman M.

[Suman M.]

Hi, I have found the issue and resolved it. The issue was because WordPress Address (http://www.chevinbusiness.co.uk/e4chevin) and Site Address (http://www.chevinbusiness.co.uk) are different. In such case you’ll need to manually add HMWP rules in htaccess file. Please follow these steps:

– enable “Customized htaccess” option in HMWP Permalinks tab
– click on “Manual Configuration” button in HMWP Permalinks tab
– copy and add HMWP rules in htaccess file and add “e4chevin/” to the rules manually (I have done this for you already)
For example:
RewriteRule ^file/(.*) /wp-content/uploads/$1?KSTFZ_hide_my_wp=1234 [QSA,L]
to
RewriteRule ^file/(.*) /e4chevin/wp-content/uploads/$1?KSTFZ_hide_my_wp=1234 [QSA,L]

– save htaccess file

Please check your site and let us know if it’s working fine or not.

[Suman M.]

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[Suman M.]

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[Suman M.]

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[Suman M.]

Sure, do let us know.

[Suman M.]

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[Suman M.]

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[Suman M.]

Please try enabling trust network feature, and see if the issue comes back or not. Thanks!

[Suman M.]

It seems like your website is infected with malware. So even if you delete this particular file the malware keeps coming back. Please remove any untrusted plugins/themes installed, replace all wordpress files with fresh ones, and you’ll need to do full scan of your website. Unfortunately we can’t do much here.

[Suman M.]

Hi, I have disabled Trust Network, and emptied out “API Base” and “API Query” fields in HMWP Permalinks tab. Can you please check now and let us know?

[Suman M.]

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[Suman M.]

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[Suman M.]

Hi,

How do I unregister my domain from using the purchase code?
>> Can you please let us know why do you want to do it? If you want to move the license from one domain to another, then please delete plugin completely from old domain and then you can use it in your new domain.

when i check the box “Automatically hide popular plugins (woocommerce, gravity forms, jetpack, wprocket)” it creates a redirect loop every time when on homepage. The homepage just refreshes every time automatically
>> This is a complex feature and might cause some conflict in some cases, and in such case we recommend you to disable it.

[Suman M.]

This actually should not be the case. You shall be able to auto update from WP backend. Let’s wait and see if the auto update will be available for you or not after next version release. Thanks for your understanding.

[Suman M.]

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