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Viewing 15 posts - 736 through 750 (of 9,718 total)
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  • February 5, 2020 at 4:33 am in reply to: Crash My Web Site #29260
    Suman M.
    Post count: 12480

    Hi, we won’t have access to Apache’s httpd.conf via FTP. Hosting Control Panel access is required, or else you can ask your hosting provider to make this change for you.

    February 4, 2020 at 8:04 am in reply to: Admin WPML #29253
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 4, 2020 at 7:35 am in reply to: Crash my whole site #29252
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 4, 2020 at 7:23 am in reply to: Broken site #29251
    Suman M.
    Post count: 12480

    Hi, yes, the site is breaking because the HMWP rules have not been added to site’s Nginx config file.
    A new set of rules will be generated only when you change the settings in Permalinks Tab, and when you do so the rules needs to be updated in Nginx config too.

    February 4, 2020 at 7:20 am in reply to: IP: Unknow #29250
    Suman M.
    Post count: 12480

    Hi, we have not made any changes. We can no more login using above login details! Are you still getting that message?

    February 4, 2020 at 7:14 am in reply to: Blank page since update #29249
    Suman M.
    Post count: 12480

    I’ve set the trusted user roles for the users in HMWP settings. Can you please check now?
    If it’s still the issue then let us know A Student user login details so that we can check.

    February 4, 2020 at 4:27 am in reply to: Crash My Web Site #29248
    Suman M.
    Post count: 12480

    I could see that you are using LiteSpeed Web Server.

    In that case, make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf.
    https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/

    February 4, 2020 at 3:46 am in reply to: DIVI issues #29247
    Suman M.
    Post count: 12480

    Yes, it is strange that the issue appears randomly. Can you please apply the changes I mentioned above and see if the issue still occurs randomly? Depending on the outcome of this then we can proceed further.

    February 3, 2020 at 8:03 am in reply to: Crash My Web Site #29239
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. I would login using given credentials, but I’ll also need your HMWP purchase code to activate the plugin and apply the settings. Please let me know your HMWP purchase code as private reply here. Thanks!

    February 3, 2020 at 7:59 am in reply to: IP: Unknow #29238
    Suman M.
    Post count: 12480

    In that case please disable ‘trust network’ options in HMWP Protection tab. Let us know.

    February 3, 2020 at 7:58 am in reply to: So, so so angry #29237
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 3, 2020 at 7:49 am in reply to: So, so so angry #29236
    Suman M.
    Post count: 12480

    Why don’t you answer to tickets?
    >> Which tickets please? Can you please post here the links to them?

    I buy many licenses, I ask you – where can I buy multi site?
    >> We have extended license which you can use upto in 5 sites. You can purchase it from here – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158

    https://gyazo.com/31fb27d117307a52a0af6524d35b703f
    >> This is working as expected. Once you have applied the settings, the settings code will be gone from that box. The selected settings will be applied accordingly. You can check Permalinks tab and it’s options before and after applying the settings.

    February 3, 2020 at 7:39 am in reply to: Theme Name Not Hidden #29235
    Suman M.
    Post count: 12480

    Replaced those theme names now. Can you please check? You’ll need to check the site’s page source in logged out state.

    February 3, 2020 at 7:16 am in reply to: Theme Name Not Hidden #29232
    Suman M.
    Post count: 12480

    Hi, those stylesheet IDs can be renamed using Replace in HTML option in Replace tab. I could not login to your site using given credentials. I could not access login page. Please check and let us know.

    Also check this – https://support.wpwave.com/documentation/hide-my-wp/features-overview/replace-tab-options

    • This reply was modified 5 years, 5 months ago by Suman M..
    February 3, 2020 at 7:12 am in reply to: Blank page since update #29231
    Suman M.
    Post count: 12480

    Hi, I could not access your site – https://www.screencast.com/t/ITnvBE3fTE7k
    Can you please check?

    Also try enabling trusted user role for the users in HMWP Hiding tab, and disable “trust network” in Protection tab.

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Viewing 15 posts - 736 through 750 (of 9,718 total)
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